What if I was moved to a hotel in Mexico cheaper but bigger than the one bought as part of the tour package?
Responds Violetta Yakushenko, "Russian Express" company - $
If the hotel you were relocated to is lower in level and price than booked, then it is possible to expect compensation. You can request a cost recalculation through your agency from a tour operator.
In high season, sometimes in hotels there is a resale, in this case, customers are offered an alternative accommodation option, which should be either the same level or higher than the booked.
Responds Ilya Ignatyev, Passat Travel Company
Both the tour operator and the agency in which the tour was bought are usually insured (according to the nuances that are in our legislation) by an approximate phrase in your contract: if you can not check into a booked hotel (indicating a number of reasons), you will receive a similar category and food conditions or above .The daily price of the hotel itself is not taken into account, only the conditions specified in the contract are accepted: hotel accommodation category, accommodation conditions - standard room, suite and so on, food conditions - breakfasts, half board .If the above conditions are met - there are very few chances in court .
December 10, 2014
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